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Competition: Review “Standard+Case” – Win a Kindle Fire

Write a review, chance to win a Kindle Fire Regular ITSM Review columnist Rob England (a.k.a. ‘The IT Skeptic’) has just published his latest contribution to the ITSM industry: “Plus! The Standard+Case Approach: See service response in a new light” Book blurb: “If your customers see your group as bureaucratic and inflexible… If your staff feel process bound… If your process doesn’t... 

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