News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Stuart Higgins"

How predictive analytics have turned Incident Management on its head

Predictive analytics is set to turn the world of IT service management, and in particular Incident Management, on its head. After all, it has already done this for IT Capacity Planning,¬†where it is now possible to predict and avoid future incidents at a workload level. Within IT capacity planning, forecasting (predicting, if you like) has always been a key¬†feature of the discipline. It was used... 

The Holy Trinity of IT Service Management

People, technology and process are the compounds that construct the IT Service Management triumvirate. Having already identified the technology trends, and in particular how predictive analytics will impact incident management, what can we say about the other two members of this very exclusive club? While process tends to lead the way, it needs people to champion it, and technology to support it.... 

Product Group Tests

Article by Topic