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Navy 311: Reinventing service and support

Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Susan Reisinger’s presentation along with some of the key pieces of advice that she presented. This was an interesting session, not least because it focused on such a huge organization (the US Navy) that operates globally. I would perhaps say that the session focused a little too much on... 

The itSMF Norway conference – it’s the one that I want!

itSMF Norway Conference Last week I had a last minute opportunity to attend the itSMF Norway conference in Oslo, and I have to say the stress of booking a flight, packing a bag and leaving my house within the space of an hour was completely 100% worth it. This was easily one of the best ITSM events that I’ve ever attended, both in terms of quality of content and overall experience, and one that I... 

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