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Jarod Greene, Gartner "The players haven’t changed, but the game has"

Who will be the winners and losers in the new Gartner Quadrant to define the ITSM market? This interview has been contributed by Aprill Allen of Knowledgebird. If your helpdesk experience is anything like mine was, you’ve been taking calls and tracking tickets in whatever software solution the decision makers handed down. So, when I first heard my experienced ITSM colleagues discussing the Gartner... 

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