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Enterprise Release Management Tools: Plutora

Introduction Enterprise Release Management is an increasingly prominent discipline, occupying the intersection of technical release management, project delivery and change management. Its focus is on understanding and governing the full portfolio of multi-stream changes, be they quarterly ERP releases, one-off project deliveries or monthly patching. The demands on enterprise level release managers... 

Podcast Episode 11 – Structured Problem Analysis

In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic activity Kepner Tregoe Slack time and overload Bias/challenging assumptions Maturity barriers Playing the blame game Sex, drugs and rock-n-roll Books mentioned and further reading/information: The New... 

Video Review: Cherwell EMEA Customer Conference 2015

Cherwell EMEA Customer Conference 2015 The ITSM Review was invited to Cherwell Software’s EMEA Region Customer Conference on February 11th 2015, in Windsor, Berkshire, UK hosting in the region of 130 customers and partners. The 2 day conference consisted of 25 educational sessions, covering ITSM & ITAM best practices from a mixture of Cherwell staff from the US and UK, industry experts and Cherwell... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

Are you passionate about ITSM?

Serving worldwide ITSM professionals since 2011 ITSM Review is a well-respected and independent voice in the ITSM market. As a high growth business we are now on the hunt for a talented and passionate individual to join our growing team. Who are Enterprise Opinions?  Enterprise Opinions owns and operates two niche IT communities: The ITAM Review and The ITSM Review. Our mission is to provide independent... 

Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve... 

Outside IT Group Test – The Results

Cherwell, Samanage, ServiceNow and TOPdesk reviewed for their capabilities and approach to delivering services outside the IT department I am pleased to share my latest analysis for The ITSM Review: Outside IT. This is a review of how IT service management (ITSM) tools might be used beyond the IT department. It explores how traditional ITSM tools, typically used for IT service and support, can be used... 

Podcast Episode 5: SDI Winners "Less about IT and more about Service"

Thanks to our friends at SysAid for sponsoring this podcast. Episode 5 of the ITSM Review podcast hosted by Barclay Rae and Rebecca Beach. Guests: Karen Taylor, Service Delivery, CoSocius [Winner: Best Large Service Desk] Kirsty Watson, Service Manager, O2 UK [Winner: SDI 5 Star Accreditation] Sarah Lahav, CEO, SysAid Technologies [Winner: Best Vendor Customer Service Award] Agenda This podcast... 

Integrations 2013 Group Test – The Results

This is a competitive review of software products and vendors who offer integrations to other technologies and data sources. Products reviewed: Absolute Software BDNA Bomgar Cherwell EasyVista LANDesk ManageEngine Matrix42 Nexthink ServiceNow Download Review (Free PDF, No Registration Required – 605kb, 12 Pages) Integrations 2013 Best in Class Integrations 2013 Group Test Best in Class: BDNA BDNA.... 

2nd Birthday

The terrible two’s? (Categorized by temper tantrums, saying “No” to everything, or refusing to do as they are told) We’ve been so busy here at The ITSM Review we missed our own 2nd Birthday, Whoops! Our very first article hit the interwebs on 3rd August 2011. Some 200 articles later, we have 24,000 visits a month (August 2013) from all over the globe. A sincere thank you to all the... 

Product Group Tests

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