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Release Management – How To (Part 2)   

Following on from Part 1 of our article on how to do Release Management – here are some tips on Release acceptance, rollout planning and communication & training. Acceptance Any development code that results in a change to the live environment should be under the control of Change Management and be managed by the Release Management process. If you are finding that a high number of Release... 

What Top Athletes and IT Managers Have in Common

For centuries, athletes have shared one common goal: to win. No matter the sport, the best athletes face strict regimens, long hours, setbacks and victories, remaining agile through it all, in order to achieve their goals. Today’s top-performing, globally competitive and increasingly technology driven businesses are no different. Nowhere is this athletic nature more apparent than in a business’... 

Certification Spotlight: PMP or ITIL Expert?

I’ve seen various posts and conversations over the last year or so on certification where the recurring question is posed…   PMP or ITIL Expert? Some may consider that the PMP certification is only useful for Project Managers or that the ITIL Expert certification only for ITSM professionals. This would be a limited view on the usefulness of both certifications. Either pursuit will certainly... 

A game is just nice to have right? – Wrong!

Paul Wilkinson This article has been contributed by Paul Wilkinson, Co-Director and Co-Owner at GamingWorks. Ahead of his presentation at the itSMF UK Conference and Exhibition, Paul discusses Gaming – perceptions, deployments, benefits and more… I must admit to being tired, frustrated, disappointed and angry at the latest mega hype around ‘gamification’. Why? You would think that being... 

BCS event review: An evening with Axelos

Gregory Bayliss-Hall On the 12th September AXELOS (the new commercial joint venture between the UK Government and Capita) arranged an evening at the BCS offices in Covent Garden to discuss its plans for the future of ITIL, and the rest of the Best Practice Management portfolio, now that they’re the new custodians. When I arrived, long before the presentation started, I couldn’t help notice... 

Future of ITIL workshop – some shared feedback

Word Cloud of all feedback from attendeesNot just feedback listed in this article Following on from the two-day AXELOS workshop, ITSM Review reached out to the attendees with three simple questions: How did the workshop go? What were the key achievements? What do you think are the key opportunities for the future? We also asked the AXELOS team to summarize their thoughts from the two days.  The...