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Webinar Module 2: Release Management – 25th February 2016

This is the 2nd module in the series of the Enterprise Service Management training course covering an introduction to Release Management. This webinar will be presented live by Vawns Murphy at 2pm GMT on 25th February 2016. If you missed the live session or enrolled late… No problem, all sessions are recorded for future playback. Learning Objectives 1. Types of Release, governance, quality gates... 

Webinar: Change Management – 28th January 2016

Happy January everyone! We are pleased to announce our new program of ITSM training modules; Bite Sized ITSM. The training is a year long educational course based on Service Management best practice and will balance practitioner experience against industry frameworks including ITIL, COBIT and Lean Sigma. The programme enables worldwide ITSM professionals to attend monthly, one hour, webinar sessions... 

Webinar: How IT Service Management Delivers Business Efficiency

Join our own Vawns Murphy and hear from Independent Market leaders about what businesses are adopting for IT Service Management and Business Process efficiency. On 19th November 2015, Cased Dimensions, Microsoft and Vawns Murphy from the ITSM Review will deliver a webinar to outline how large and small businesses are aligning Business Process with IT Service Management Process to enable Business... 

Service Desk Management – Lions, Tigers and Bears. Oh my!

Could you be a lion? I have always liked to people watch. The different ways in which people interact have always intrigued me and I’ve found that working in an IT Department with all its team rivalries and characters can sometimes feel like you’re in the middle of a sociology experiment gone wrong. My experience of working on the Service Desk has shown me that there are typically three types of... 

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