Skip to content

News, Reviews, and Resources for ITSM Professionals.

Product Group Tests

  • SIAM
  • Incident Management
  • ITAM & ITSM
  • Self Service
  • Proactive Problem Management
  • Outside IT
  • Change, Config and Release
  • Integrations
  • Knowledge Management
  • Service Catalogue
  • Request Fulfilment
  • Incident and Problem Management
  • #Back2ITSM – The Story So Far…

    Stephen Mann’s movement to encourage ITSM professionals to give back to their professional community is gaining momentum.

    The #Back2ITSM Facebook Group has now been running for three months and includes some great discussions and resources.

    Below are some highlights:

    November 2011

    • James Finister creates the #Back2ITSM Facebook Group
    • Chris Dancy Kidnapped by Hornbill (I think he enjoyed this a bit too much)
    • Ivanka Menken questions the purpose of #Back2ITSM
    • Ivanka Menken – Do we really give #Back2ITSM when we talk about ITIL? 
    • Aale Roos – Should we unlearn ITIL?

    January 2012

    • Aale Roos – How should SD 2.0 Interact with Social Media?
    • Stephen Mann asks the interest in ISO 20K
    • Stephen Mann Asks is following more people than you have following you a bad sign?
    • ServiceDesk 2.0 Link from James Finister
    • Breed Lewis Asks – Does anyone else get Twitter fatigue? 
    • Stephen Mann Trims his Twitter account
    • Stephen Mann – Social IT Support – Didn’t we Do this in the Nineties?
    • ITSkeptic Rant on Social ITSM
    • YouTube – What is #Back2ITSM?
    • Kaimar Karu – ITIL Expert Rant 
    • Daniel Cayouette – Being a customer in a shared services environment
    • Daniel Cayoutte asks ‘Where is the #Back2ITSM Content?’
    • Chris Dancy revisits the purpose of the group
    • Simon Morris – Your IT Department – To Protect and To Serve?
    • Chris Dancy asks – How do you use LinkedIN?
    • Kathryn Howard asks ‘Mission Statement for the ServiceDesk?’

    February 2012

    • Aale Roos leaves ITIL behind
    • Bring Your Own Device
    • Simon Morris – I want to adopt ITSM, I have heard ITIL is bad…
    • Aale Roos – Dropping the IT from ITSM
    • James Finister – Forget About Call Time
    • Arlen Vartazarian – Ownership or lack thereof
    • James Finister – Where do we stand on ITIL?
    • Simon Morris – How do you handle feedback and coaching?
    • Chris Dancy – What continent do you call home? 
    • Daniel Cayouette – Any opinions on TIPA for structured assessments of ITIL based on ISO 15504
    • Ian Aitchinson – Agile ITSM Development
    • Ian Aitchinson – How can LANDesk help with #Back2ITSM
    • Shane Carlson – Group Hug
    • Chris Dancy – Social IT Seminar Link
    • James Finister – Stop Acting Like a Consultant!
    • Daniel Cayouette – Good articles on FCR?
    • Shane Carlson – Psych ITSM and the dead man’s path
    • Chris Dancy – Social Media ‘The RULES’
    • Shane Carlson – Sharing Process Model 
    • itSMF Problem Management Seminar Review

    Join #Back2ITSM Facebook Group here.

     

    user

    More Posts

    Posted on February 13, 2012Author userCategories Industry NewsTags #back2itsm, back2itsm facebook group, it service management, itsm, Martin Thompson, momentum, professional community

    Post navigation

    Previous Previous post: Review: itSMF Problem Management Seminar [Chelsea Football Club]
    Next Next post: A Great Free ITSM & ITAM Process Tool (via #Back2ITSM)
    Proudly powered by WordPress