I am very pleased to announce that Aprill Allen is joining The ITSM Review.
Aprill is passionate about Knowledge Management: capturing corporate knowledge and sharing it effectively.
She has 13 years of helpdesk experience under her belt; working in tier 1, tier 2 and tier 2.5 roles for ISPs, Telco’s and financial institutions and has written an award winning eBook (A Simple Guide to Creating a Knowledge Base).
Social Media and Community Management
Our goal is to be the number one online destination for news, reviews and resources for worldwide ITSM professionals.
Aprill will be helping us with this goal by engaging with our readers, ensuring our content remains on-topic and encouraging conversations around key ITSM industry issues.
Aprill will also be helping with Twitter (@itsmreview) and the new ITSM Review LinkedIn Group. Things are a little bit quiet in the LinkedIn Group at the moment, but if discussions in the ITAM Review LinkedIn Group are anything to go by it will soon be filling up with good stuff (without the spam!).