It is with great pleasure that I welcome Ros Satar to The ITSM Review.
Ros is joining as a regular blogger and ITSM technology Analyst.
“An IT Architect, with close to 20 years experience, working both in direct commercial engagements, and more recently within the outsourcing services. Worked most recently in the Retail, Finance & Insurance, and Government/Transport Sectors.
Strong technical, business and project skills around Business Analysis and IT Architecture/Solution Design, and Deployment in Transition/Transformation projects, specializing most recently in ITIL ® Service Management Engagements.
Responsibilities include Stakeholder Management, Project Management, User Acceptance Testing and Service Commencement.”
Ros is an ITSM Solution Architect and Process Consultant.
Her journey in ITIL/ITSM began in 2005 when she jumped into the deep end of Configuration Management, and then swam out to the wider ITSM Ocean.
She quite likes it there… technical enough to remind her of her roots, but diverse enough to have opinions on lots of things, based on large customer projects throughout her career.
As well as writing for The ITSM Review, Ros is also following her passion for sports writing and is currently studying for her NCTJ Diploma in Multi-media Journalism.
“When I am not knee deep in paper and having a love/hate relationship with my many gadgets, I can be found putting in time at various sporting publications writing about people who are way fitter than me.”
“I have worked with Ros for many years through many technologies, as Architects we are often expected to look at a product and immediately articulate the benefits / return on investment and potential pitfalls in implementation. Ros has the ability to go “Wide” and go “Deep” into the technology and exercise it within an inch of its operational life.”