itSMF 2012: 21 Years Of Knowledge & Vision

Service Management should always be capitalised in full when it precedes the word Forum — in relation to the itSMF UK’s Conference and Exhibition. With this rule of protocol laid down then, we can now point to the ITSM12 conference, which is this year being staged from November 5th to 6th at the Novotel London West.

NOTE: That’s W6 8DR and Hammersmith Tube for those of you that want to mark your diary now. The 5th is a Monday.

This year’s event is billed as the largest industry gathering yet with an opening keynote from Simon Wardley, one of the UK’s top 50 “most influential people” in IT (as voted by Computer Weekly readers). Wardley will apparently focus on IT strategy and new technologies as he has a background in defining future directions for companies in the FMCG, retail and IT industries.

The itSMF UK Conference and Exhibition itself sets out to try and provide education and networking opportunities along with the “highly popular” Service Management Awards dinner.

So what’s really inside?

  • Over 50 educational workshops are scheduled.
  • Presentations from all the itSMF’s special interest groups — with an entire series of sessions dedicated to problem management.
  • Experience-based talks from user organisations including Tesco Bank, The Co-Operative Bank, Oxford University and Everything Everywhere.
  • An interactive plenary session will also be returning this year, allowing the audience to vote on discussion topics via interactive keypads.

Alongside the conference, the industry exhibition includes all the industry’s leading tool vendors, product suppliers and consultancies.

“This year’s conference is set to be our biggest ever. We’re pulling out all the stops for our 21st birthday and we are planning to make this an event to remember, said Ben Clacy itSMF UK chief executive. “We have a really packed two days and so many excellent speakers, delegates really will be spoilt for choice – the only problem will be fitting it all in!”

The Service Management Awards will follow the conference on the Monday night, recognising the outstanding achievements and significant contributions of Service Management professionals, teams, contributors, trainers and students. Details of all this year’s award categories are available at

Colin Rudd, chairman of itSMF UK, commented, “This year’s conference marks my first anniversary at the helm of the organisation. I’m really looking forward to helping the itSMF UK to celebrate its 21st birthday at the conference, a significant milestone in our history.”