TFT12: Tomorrow's IT Service Future

The first 24-hour global ITSM virtual conference will be held courtesy of the Service Desk Institute and calls for speakers have already gone out as of August 1 this year.

Topics covered will be pertinent to customer service, IT support, best practices, social IT, people management and ITSM processes — and online interactivity will govern much of how the content here will be presented.

This global IT Service conference will stream live to YouTube via Google Hangouts and feature a total of 24 ‘crowd-sourced’ speakers who will be specifically selected based upon their industry expertise and their ability to captivate the audience.

All around the ITSM world

TFT12 will start its virtual journey in New Zealand on 5 December 2012 and FOLLOW the SUN until it finishes in Hawaii. Each presentation will be 30 minutes long and will feature an additional 15 minutes for Q&A interaction.

The speakers will span three different time zones – 8 in Australasia, 8 in EMEA and 8 in The Americas. We will hear from futurologists, IT experts, service gurus, industry analysts, thought leaders in social IT along with ITSM practitioners with relevant and practical experience within the industry.

Notes from a related Service Desk Institute post detail the following, “A question that we are frequently asked at SDI is — “what processes should we be following?” Like many good questions, there is not one straightforward answer. Much will depend on the service that you are delivering, who your customers are, what you do/do not do as a service desk.  What is clear however is that processes drive everything that service desks do and their importance cannot be overstated. They are an essential component of any service desk and they perform an invaluable function that enables the service desk to deliver optimal levels of support.”

Rachel Botsman

Proposed speakers at the TFT12 event include Alex Hocking, a trainer & consultant at Marval, a leading IT Service Management software solution;

Ian Aitchison LANDesk who is involved with many initiatives where information and knowledge is already shared in the LANDESK customer community; and (to name just three of many) Rachel Botsman whose TED Talks At TEDxSydney are well known. Rachel Botsman says we’re “wired to share” — and shows how websites like Zipcar and Swaptree are changing the rules of human behaviour.

You can follow the event on social media as it takes shape on Twitter @FutureITService #TFT12


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