From Tel Aviv to Beverley Hills on an ITSM mission

Tel Aviv based SysAid Technologies has announced that residential real estate brokerage Realty ONE Group has selected SysAid 9.0 integrated ITSM software.

This deal is said to give Realty ONE Group the chance to use SysAid to manage its internal IT department and to assist with providing both in-office and mobile technical support for its nearly 4,000 agents across the western United States.

“We chose SysAid because it is solid functioning service desk software that assists our agents from the office and the field, allows for more efficient processes,” said Kuba Jewgieniew, CEO and owner of Realty ONE Group. “We are excited about the SysAid roll-out and look forward to taking advantage of the many IT tools and capabilities that the platform offers.”

SysAid’s ITSM solution, available in both in-house and cloud editions, is designed to provide IT administrators a variety of best-practice tools to oversee and manage company help desks and asset inventories from the office or on the go, from any Internet-connected device. SysAid’s mobile platform also allows company employees to submit IT requests from their own mobile devices.

Additionally, the solution includes Mobile Device Management (MDM) capabilities intended to allow administrators to extend their IT management policies across all mobile devices on the network — corporate and employee owned devices (the BYOD trend).

“We are pleased to have been selected by a well-known and reputable company such as Realty ONE Group,” said Israel Lifshitz, founder of SysAid. “This decision highlights the important value that a flexible IT management solution brings to Realty ONE’s entire business, and we are pleased to provide the company with a solution that meets its requirements.”

NOTE: SysAid Technologies also has offices in Australia and Brazil.