Interesting infographic from Cherwell Software below.
“The SDI / Cherwell Software Service Desk 2013 survey [conducted December 2012] asked Service Desk professionals for their hopes, dreams, fears, frustrations and priorities for 2013. Here are the results…. the view from the frontline.”
‘Increasing our value to the business’ is still the number 1 priority.
(Am I alone in thinking the best way to quantify and prioritize service delivery is via ITAM?).
Positively, 39% report that life on the service desk has improved in the last year.
Click on the image to enlarge.