Review: Nexthink for Integrations

This independent review is part of our Integrations 2013 Group Test.

Executive Summary

Elevator Pitch In the emerging IT management category ITOA (IT Operations Analytics) Nexthink provides a very different view and, when integrated into ITSM, can provide a real-time analytical interface into processes for proactive, rather than reactive management.
  •  Offers a completely different view of information within an enterprise
  • Everything is displayed in real-time and with the integration options to key ITSM tools, the combination really lends itself to larger organisations and those running complex migration/transformation projects
  • As ITOA is a new category, it requires financial commitment from other departments to cover this level of end-to-end management and analytical capability – Probably not for the very small organisations.
Primary Market Focus Based on the information provided, Nexthink’s customer base is more focussed on larger companies.They are classified for this review as:Specialised tooling, requiring integration to ITSM.

Commercial Summary

Vendor Nexthink
Product Nexthink V4
Version reviewed V4.4
Date of version release May 2nd, 2013
Year founded 2004
Customers 450+
Pricing Structure # of Physical and Virtual Endpoints/Desktops# of Citrix UsersPerpetual and SubscriptionDiscount for volumeMSP/SaaS pricing is available to partners that want to deliver End-user IT Analytics as a service
Competitive Differentiators
  1. Nexthink provide End-User IT Analytics – the tool analyses data from all the endpoints and extrapolates information from that perspective to identify trouble spots.
  2. The analysis is in real-time – patterns and any anomalies detected are constantly being evaluated.
  3. They turn the end-user and endpoint data into a level of intelligence and insight to sit alongside IT Service Management and offer a level of integration with known vendors to complement them in a number of areas.

Independent Review

thumbnailThere is something always beguiling when products talk of heat-maps and show dynamic visions of where network paths are failing, and to see it in real-time brings out the magpie in technical reviewers.

Starting at the top, they provide a customisable dashboard that would catch the eye of CIOs and the review got to examine a little more breadth to the product.

In essence a driver agent is sent to all target endpoints and it sends the real-time data back to their own engine where the information can be shown in a dashboard display of high level information about the number of issues. The collector can even send back information when the endpoint’s CPU is overwhelmed.

Applications for end-points can be profiled before a rollout – for example testing out builds on particular hardware to see how effective the build is for machines.

Once you come away from the high level dashboard, there are detailed “heat-maps” that begin to show you where issues are building up, and specific trouble area can be drilled into. These lower level graphics are typically what operations centre staff and advanced technical support will get the real value from.

The level of intelligence to extrapolate information, purely from the end-point perspective is what makes the product stand out.

Whilst the product can stand on its own merits, its real value is when it is integrated with ITSM and their partnership framework opens up the right doors for the company. Nexthink have integrated with leading ITSSM tools including BMC/Remedy, LANDesk and ServiceNow.

Their value is to help organisations to see the big picture and enlightened organisations are realising that they need this more holistic view.

Integration and specific recognised criteria

Nexthink have worked to develop an ITSM Solution Pack that maps their capabilities with 17 of the 28 ITIL 2011 processes.

They are not an ITSM tool, but they recognise that the real value of their product comes with integration into key ITIL processes.

Security Controls

They have also developed a Nexthink Security Solution Pack and have mapped the product with leading security standards.

Asset and Configuration Information

Their integration partners include: Microsoft SCCM, Symantec/Altiris, LANDesk, Matrix42

They bring in the information to help build up their picture of the end-point interactions.

Additional Areas of Integration

  • Event Correlation

Nexthink have integrated with Event Correlation Engines with companies such as BMC, CA/Nimsoft, HP and IBM).

Because they report the global end-user events, they can correlate those to show in real time which server is affected (the Nexthink collector is only placed on endpoints).

  • Security

Nexthink can also add an extra measure of vulnerability assessment and can assist with compliance testing.

  • Transformation

An ideal area for consideration is the use of Nexthink for large, complex Transformation projects – combined with standard ITSM tooling the combination can provide much better guidance on what is going to be involved with a large transformation project.

Nexthink Service Management Customers

From the Nexthink Brochure

  • Innovator of End-user IT Analytics for security, ITSM and workplace transformation.
  • Self-learning and artificial intelligence constructs meaningful patterns and IT analytics – patterns are analysed in real time (every minute), enterprise wide.
  • What makes Nexthink unique is the real-time analytics of all executions and all network connections and the corresponding visualisation that provides new visibility and insight at that moment in time.

In Their Own Words:

Nexthink is the innovator of End-user IT Analytics for security, ITSM and transformation.  Nexthink turns end-user and endpoint data into intelligence and insights. Our software uniquely provides enterprise-wide, real-time analytics covering all endpoints, all users, all applications and all network connections with visibility into your IT infrastructure and service delivery.  Nexthink helps IT Departments connect, communicate and collaborate to achieve their major goals and to optimize endpoint security, operations, support, and workplace transformation projects.  Nexthink real-time analytics and visualization extend help desk, server monitoring, APM (application performance management) and PCLM (PC lifecycle management) tools and provides essential visibility for IT Governance.

Nexthink serves mid-size and enterprise companies utilizing a leveraged partner model.  Nexthink is a registered trademark of Nexthink SA. To learn more, visit


Further Information

This independent review is part of our Integrations 2013 Group Test.