- Karen Taylor, Service Delivery, CoSocius [Winner: Best Large Service Desk]
- Kirsty Watson, Service Manager, O2 UK [Winner: SDI 5 Star Accreditation]
- Sarah Lahav, CEO, SysAid Technologies [Winner: Best Vendor Customer Service Award]
The three winners discuss the SDI awards and SDI certification process, the business benefits of exceptional service, Forrest Gump (see video below) and the evolution of Service Management careers.
“It is less about IT and more about the service” Kirsty Watson, O2
“There is no operations and the business – you ARE the business” Sarah Lahav, SysAid
“High Five! You Rock!” Rebecca Beach
Thanks to our friends at SysAid for sponsoring this podcast.
ITAM Review and ITSM Review Feeds
Podcast Episode 5
CoSocius Winning Video
— David Wright (@Dai_Wright) June 19, 2014
— Rebecca Beach (@gobbymidget) June 17, 2014