Episode 5 of the ITSM Review podcast hosted by Barclay Rae and Rebecca Beach.
Guests:
- Karen Taylor, Service Delivery, CoSocius [Winner: Best Large Service Desk]
- Kirsty Watson, Service Manager, O2 UK [Winner: SDI 5 Star Accreditation]
- Sarah Lahav, CEO, SysAid Technologies [Winner: Best Vendor Customer Service Award]
Agenda
This podcast was recorded live at the SDI Annual Conference. See more details and all the winners here.
The three winners discuss the SDI awards and SDI certification process, the business benefits of exceptional service, Forrest Gump (see video below) and the evolution of Service Management careers.
“It is less about IT and more about the service” Kirsty Watson, O2
“There is no operations and the business – you ARE the business” Sarah Lahav, SysAid
“High Five! You Rock!” Rebecca Beach
Thanks to our friends at SysAid for sponsoring this podcast.
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Podcast Episode 5
CoSocius Winning Video
What an amazing #SDI14, what an amazing team @sdi_institute are! Great speakers, great event. Can't wait until #SDI15 pic.twitter.com/wrKJe328E8
— David Wright (@Dai_Wright) June 19, 2014
And this is why you NEVER leave your phone unattended #SDI14 pic.twitter.com/BBvOCjsxsx
— Rebecca Beach (@gobbymidget) June 17, 2014
