Ranking ITSM tools by customer satisfaction

We are introducing a new directory for ITSM tools called Tools Advisor.

The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection.

We’ve begun our directory with a review of 14 different ITSM tools.

See www.toolsadvisor.net

Write a review

Do you agree with our rankings?

As well as our own independent reviews of tools, we also want to collect verified customer satisfaction ratings from customers.

Please help by writing a review and helping your peers in the industry make smarter purchasing decisions based on the real experiences of customers.

  • The review process is quick
  • If you prefer it can be completely anonymous and private – no details will be shared with your provider



Thanks very much in advance for your help. We look forward to sharing honest, verified reviews with you in the future.

Enterprise Opinions
Enterprise Opinions


More ITSM tools and a dedicated section for ITAM tools will follow over the coming months.

A Partner Advisor directory will also follow – the planned hierarchy is as follows:

Plans for Enterprise Opinions
Plans for Enterprise Opinions

If you have any questions about the directory or writing a review please shout! Thanks, Martin

3 thoughts on “Ranking ITSM tools by customer satisfaction”

  1. I think you should include HP Service Manager and BMC solutions for IT Service management tools.

      1. Industry leaders are welcome… but from real customers. Not from partners with commercial alliances with the suppliers. Reviews from partners who make a living from installing the software is not very helpful to our prospective buyers.

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