In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg.
Topics include:
- Strategic activity
- Kepner Tregoe
- Slack time and overload
- Bias/challenging assumptions
- Maturity barriers
- Playing the blame game
- Sex, drugs and rock-n-roll
Books mentioned and further reading/information:
- The New Rational Manager – Kepner Tregoe
- The Five Dysfunctions of a Team – Patrick Lencioni
- The Standard+Case Approach – Rob England
- Stephen Bungay – The Executive Trinity
- Service Management Day (Holland)
ITAM Review and ITSM Review Feeds
Stephen Bungay: The executive trinity
http://www.infoq.com/presentations/management-leadership-command