Getting my geek on; the new ITIL Practitioner qualification

So here’s the thing. One of the main bugbears I have with ITIL V3 is how focused the courses are on passing exams rather than what works in real life.

I was lucky enough to sit down with some of the chaps from AXELOS towers during ITSM15, COO Chris Barrett and  head of ITSM Kaimar Karu, so here’s what we know about the brand new ITIL practitioner qualification which aims to change just that:

  1. It’s complimentary to the rest of the ITIL qualification scheme.
  2. As with the intermediary courses, you must have passed your ITIL foundation exam before you can sit the practitioner exam.
  3. It’s worth 3 points towards the ITIL Expert qualification but doesn’t replace any of the intermediate courses.
  4. ITIL Practitioner is also worth 15 points towards the AXELOS’ Professional Development Programme ITIL digital badge.
  5. The exam is open book and has scenario based multiple choice questions.
  6. The practitioner course will be available in Feb 2016 so not long to wait.


What will the course look like?

The ITIL Practitioner course will cover:

  • Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • Organizational Change Management
  • Communication
  • Measurement and Metrics.

The ITIL Practitioner guidance follows 9 Guiding Principles:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

So is it worth doing?

For my money, anything that gives candidates a way of being able to apply ITIL in real life has got to be a good thing. When I worked as a consultant & trainer at Pink Elephant (hi guys!) one of the things that we all agreed on was that the intermediary qualifications simply didn’t give the candidates enough in terms of real life skills and as trainers we all sent the delegates home with extra templates, check lists and process documentation.

I hope that this will be the first of many practical exams like we had in V2 so we have Incident & Problem Management, CCRM etc so that candidates get a more rounded experience. As a total fangirl of all things ITSM and an alleged ITIL Expert (god I hate that name) I’m really looking forward to seeing what the new course is like and hopefully getting to have a play so roll on Feb 2016!




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