The session will provide a practical guide to managing CSI well in SIAM environments and will look at what you should have in place to work effectively among multiple partners. The workshop will cover everything from shared methods, goals, measurements to reporting and governance. Stuart and Andrew will look at ways to get started, identifying improvement opportunities and managing ideas for both technical and process impressions. To quote Stuart “improvements are good for all of us but only if we collaborate effectively; we need to work holistically and avoid pockets of local optimisation” The workshop will bring CSI to life, looking at CSI and risk management, how to set up a CSI register and referencing the new ITIL practitioner content to support a culture of CSI.
You should attend this session if:
You’’re interested in CSI, and you’d like some practical ideas and guidance on how to do it in real life!
The official bit:
People in every department and outsource provider want to make improvements. Given the huge range of opportunity in every organisation where do we start? How do we create a meaningful rewards system and move away from avoidance of blame? What will help us to deliver an effective partnership?
Learn more or register here.
Are you looking to bring in CSI to your SIAM environment? Let us know in the comments!