Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas:
- Format & view options
- Reactive metrics
- Proactive metrics
- Integration
- CSI
The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.
Tool Criteria & Scope:
Our remit is to explore how dedicated toolsets can use reporting & analytics to deliver value to the client organisation.
The group test will focus on specific reporting challenges, rather than duplicating the test criteria typically associated with the procurement of a Service Management tool. The tool review will focus upon the following areas:
- Ability to support metrics for core ITSM processes
- Ability to support the integration of the tool with other tools for exchange of master data, ticket data and CMDB / Asset data (including relationships between CIs)
- Ability to manage master data (priorities, locations, users, etc), including maintenance, bulk upload, and reconciliation
- Data dictionary management) aspects.
- Ability to support common use of data to eliminate duplication and make it easy to update individual data elements
- Appropriate, role based security so that only authorised personnel can access information
- Formatting & dashboard options
- Ease of customisation
- Proactive analytics
- Reactive analytics
- Financial metrics
- Customer metrics
- Big Data & CSI
The research will highlight competitive differentiators; feature key strengths and showcase innovation within each product. Once reviewed, we will crown one Vendor “Best in Class” in Reporting & Analytics.
For more information or if you’d like to take part in the assessment please contact us!
