Optimising Change Management For Speed

I was lucky enough to talk to ex colleague and all round ITSM rock star Troy DuMoulin ahead of next month’s Pink16 conference in Vegas.

Pink Elephant

Troy has a number of sessions at the conference but one that caught my eye (because I’m a total Change Management geek) was his take on optimising Change Management for speed.

Troy’s session will look at the Critical Success Factors (CSFs) for optimising the speed of Change and will focus on risk models to handle different types of Change and automation to be able to cope with increased throughput without sacrificing process effectiveness.


Preview Of Forthcoming Attractions

One of the hints Troy gave me about his session was that he will look at the three layer model for Service organisations. I can’t reveal too much (because spoilers!) but what I can share is Troy’s view which is that service organisations have three core architectures:

  1. technical architecture
  2. product architecture
  3. service architecture

The mistake that some IT leaders make is that they focus solely on technology and forget about managing products and services. I think most of us have been guilty of this at some point in our careers but if you look at it – by focusing only on the gadgets we’re only managing one third of our total outcome. A scary thought and I think we can all agree that our customers deserve more. I think Troy’s session will be really valuable for anyone involved in Change Management so if you’re around on the 17th, check out his presentation; it’s currently the morning session on Track Eight.


The Official Bit

Below is the official overview of Troy’s session and you can get further info here

Optimizing Change Management For The Speed Of Need; Troy DuMoulin, VP, Research & Development, Pink Elephant

In today’s fast-paced business environment your IT organization is being challenged to deliver faster results while at the same time keep the business from risk and harm. The question is, how do you achieve these seemly contradictory goals? The answer is that in order to go faster in some areas it is important that you slowdown in others. In short, acceleration requires you to have practices you can trust and automation that streamlines decision making and process flow (you wouldn’t expect to drive on the Autobahn with a Go-Cart).

In this informative session, Troy will describe the critical success factors for optimizing the speed of your Change Management process including: the development of a risk model to handle different change types, working with development to automate and increase the use of pre-approved changes and making all changes visible in one tool.


Will you be going to Pink16? Let us know in the comments!

Event Listing: Cased Dimensions ITSM Event for HealthCare and Public Sector businesses

Hear from Independent Market leaders what HealthCare and Public Sector businesses are adopting for IT Service Management and Business Process efficiency. On 20th January at the Weetwood Hall Conference Centre in Leeds, the IT Service Management Review, Microsoft and Cased Dimensions will deliver a presentation to outline how Health Care and Public Sector businesses are aligning Business Process with IT Service Management Process to enable Business Agility, Increased Operational Efficiencies, Automation and Business Productivity. People are businesses most expensive asset. Attend this presentation to find out how you can empower your team to be more productive. Business productivity benefits are enabled by applying industry best practice process frameworks through Microsoft Collaborative technologies. Additional financial and agility benefits can be driven through virtualisation of your IT Platform.


REGISTER TO ATTEND: http://www.caseddimensions.com/ITSM-event/


AGENDA FOR EVENT at Weetwood Hall Conference Centre

This short two hour presentation and demonstration is an introduction to Industry Best Practice for enabling Business Service Management. Clients interested can arrange follow up meetings for further information.


Independent Speaker from IT Service Management Review will outline how the industry is changing to align HR, Finance, Facility Management and other business processes through Self-Service where IT deliverables are streamlined or automated.

10:15 – 10:45

Cased Dimensions will present how Microsoft’s framework supports the collaborative integration of People, Process and Technology where agility and business productivity benefits are enabled.

10:45 – 11:15

Cased Dimensions customer to share best practice and success criteria who have achieved business aligned service management.

11:15 – 11:30

Open time for Q&A.


Who should attend:  IT Decision Maker, Service Desk Managers, IT



Today’s business platforms need integrated, collaborative and automated frameworks that enables IT to manage all datacentre resources across multiple clouds, supports apps that scale dynamically, unlocks insights on data anywhere and enables you to securely deliver a personalised experience to any device anywhere. Microsoft also empowers the alignment of front office business process with IT Service Management Process for efficiency and automation. Microsoft’s IT Service Management technologies delivers a consistent and comprehensive set of capabilities that will help you take advantage of process efficiencies on your terms.


WHY Cased Dimensions?

Cased Dimensions are a Microsoft Alliance Partner with a deep specialisation in Microsoft Technologies. Cased Dimensions helps customers achieve Business Process efficiencies by integration People, Process and Technology in a collaborative automated Best Practice framework. Cased Dimensions can help you with your planning, ROI model, transition, training and on-going support with skills built on years of experience of large and small scale IT Service Management modernisation projects.


For more information, please contact stewart.wapshare@caseddimensions.com or vawns.murphy@itassetmanagement.net



Event Listing: Beyond20 SIXTEEN ITSM DevOps Conference

The ITSM Review are pleased to be confirmed as official Media Partner’s for the Beyond20 SIXTEEN ITSM DevOps Conference on the 2nd & 3rd May 2016 in Washington DC.


The conference will delve into a combination of Development and Operations alongside some ITSM best practice in the hopes of giving you the knowledge to make your organisation more efficient and enable you to continually deliver, even in the face of constant change.


You’ll be glad to hear that the two-day event will have 1 session per block which is absolutely PowerPoint free so you don’t drift off into a deep sleep. Instead, the conference will consist of a range of interactive Panel’s and Team sessions. The schedule promises to be innovative and inspiring.

Find out more about the conference schedule here.


The event will be attended by a vast array of speakers including :



cherwell transparent


Media Partners

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Who: Beyond20 SIXTEEN
What: DevOps & ITSM Conference
Where: 918 F St NW, Washington, DC 20004
When: 2nd & 3rd May 2016
How: Learn more and register here.

Learn more and register here.
(Buy a group pass to get one free registration!)

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Event Listing: Service Manager Dag – User Central

The ITSM Review are excited to be confirmed as official media partners for Service Manager Dag’s upcoming event – User Central being held on 17th March 2016 in The Netherlands.



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This is the 15th Event hosted by Service Manager Dag. Their events are renowned for bringing different cultures, notable personalities and wonderful experiences under one roof.

This year’s conference theme is User Central consisting of keynotes, presentations, case studies and workshops on subjects as diverse as user experience (UX / CX), customer journeys, design thinking, service management, agile business, DevOps practice stories, and much more. 

The event will be attended by a vast array of expert speakers including; David CannonCharles Betz, Jurgen Appelo, Peter Lijnse, Nelli Serifovski and Tine Peeters

Sponsoring the event are: Yacht, TOPdesk, PINK and fencerit and we are joined by IT-Infra, ag, informatie, BiSL, itSMF NL, Van Haren and KIVI as Media Partners.

This is a unique opportunity to hear from experts directly, sharing their knowledge and experiences and to connect with industry peers.

NS Trefpunt Te Utrecht


WHAT: User Central 

WHERE: NS Trefpunt Te Utrecht. Laan van Puntenburg 100 3511 ER Utrecht – The Netherlands.

WHEN: 17th March 2016 (08:30 – 18:00)

WHO: Service Manager Dag

HOW TO BOOK: Click Here


We’re looking forward to attending and covering this event and hope to see you there!