Samanage
This independent review is part of our Outside IT Review.
- Outside IT Review Overview and Terms
- Also participating – Cherwell, ServiceNow, TOPdesk
To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/
Executive Summary
| Elevator Pitch | Vendor pitch is around speed of implementation and lack of need for technical input and ease of use. |
| Strengths |
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| Weaknesses |
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| Primary Market Focus | According to the information provided, Samanage primarily targets the midmarket |
Commercial Summary
| Vendor | Samanage |
| Product | Samanage |
| Version reviewed | n/a – continuous deployment |
| Date of version Release | n/a |
| Year Founded | 2007 |
| Customers | 500+ |
| Pricing Structure | For service desk, prices start at $1,000 per service desk technician for service desk and $12 for each computer asset for Asset Management |
| Competitive Differentiators |
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Independent Review
Product
In The ITSM Review’s opinion, the solution has a clean interface, which appears to be straightforward and easy to use. Workflows can be built simply using drag and drop.
The solution offers a useful feature to ask for help across IT on tickets without requiring escalation. Good practical usability for scanning tickets – ‘Eye’ function allows scan of details without need to open ticket.
Marketing
Samanage states that the product can be easily developed to provide work management and admin functions beyond IT – e.g. HR, Finance, Purchasing etc. However, no current off the shelf Outside IT applications are marketed/offered.
Current focus is on existing IT customers with a view to up-selling to internal departments at a later date. This means that there is no focus on Outside IT in external marketing activities, however this may change in the future as the company evolves.
Sales Strategy
Growing business replacing legacy on-premise solutions as well as low-end SaaS competitors. Focus on demo or trial early in new engagements with prospective customers as to allow user experience and ease of use to do the selling.
Current Use
Limited implementation experience in large and enterprise markets, with a limited global reach at present compared to established competitors. Some existing bespoke applications built for HR, payroll, purchasing.
In Summary
Samanage offer a SMB focussed ITSM solution that looks to be easy to implement and develop and, according to the vendor, has been used by several organisations for functionality beyond IT. We believe that Samanage is a good competitively priced option for small-to-medium sized looking for general ITSM capabilities.
In The ITSM Review’s opinion, Samanage needs to focus on developing its presence in the ITSM market and find a suitable niche either directly in IT or as a bridge to other Service Management areas. Samanage is currently competing against whole market and this may not be sustainable. The brand could be developed to be more service-specific.
In their own words
“Samanage provides the only true multitenant, unified service desk and asset management cloud solution on the market today. For our customers, that translates into the fastest time to value, higher ROI, outstanding service, and most importantly happy end users. Samanage customers enjoy an “always new” application without ever having to perform any maintenance functions.
Our revolutionary user interface delivers an unmatched user experience, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in less than 2 weeks, easily expand beyond IT, and maximize adoption. End users are empowered through an easy to use self-service portal, and technicians have a full-featured platform available at their fingertips on any device.
Customers achieve instant value with Samanage because they are operational immediately and able to go live in days…in less time than it takes to evaluate other solutions. They have instant, accurate visibility into all hardware and software assets, no matter where assets are located. And because our service desk and asset management is on a unified platform, customers are able to easily connect their people, services, and assets all through the same UI. Visually stunning in-app analytics also enable rapid trend detection and easy access to actionable information.
Samanage’s goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources.“
To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/
