What?
itSMF UK Seminar – Proactive Problem Management
“Problem management is often the most under used process, and is described by some as the “If we only have the time” process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest both time and resource – the very things that problem managers have little of.
“This seminar is targeted at problem managers who want to improve their approach and understanding of problem management by adopting a more proactive focus in order to deliver more successful outcomes”
When?
- Wednesday 8th February 2012, 9am – 4pm
Where?
- ‘Harris Suite’, Chelsea Football Club, Stamford Bridge, Fulham Road, London, SW6 1HS
- Chelsea Website ‘Getting to Stamford Bridge‘
- Google Map
Who?
- itSMF UK
Agenda
- ‘Incident, problem and availability management – the new holy trinity’ Vawns Guest, Pink Elephant
- ‘IT service delivery from a third party – jumping from reactive to proactive’ Mike Evans, ITS & Rich Starkey, Oasis Healthcare
- ‘Are you communicating problems or having problems communicating?’ John Griffiths, Fox IT
- ‘Is the cloud a ‘problem’ for problem management?’ David D’Agostino, Service-Now.com
Further Info…
