This is a very cool online tool for anyone in ITAM or ITSM.
COGNIZANT PROCESS MODEL
This great resource was kindly shared by Shane Carlson of Cognizant.
Shane is a founding member of the #Back2ITSM community, whereby ITSM professionals are encouraged to share their expertise for the benefit of others (and therefore develop the industry).
The process model includes the following models:
- Request Management
- Incident Management
- Event Management
- Problem Management
- Change Management
- Configuration Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Continuity Operations
- Financial Management for IT Services
- Asset Management
- Service Catalog
- Knowledge Management
- Information Security Management
- Security Operations
- Access Management
- Portfolio Management
- Program and Project Management
Each module includes guidance on the following areas:
- Process Diagram
- Benefits
- Controls
- Goal
- Metrics
- Policies
- Process Team
- Resources
- Roles
- Scope
- Specification
According to the blurb….
“PathFinder is specifically designed to those:
- Tasked with designing an IT Process.
- Seeking validation that a process has been validated in the industry.
- Looking to increase effectiveness of their current process design.
- Seeking assistance with the cultural adoption of their IT process.
- Faced with meeting compliance regulations.”
VIEW THE COGNIZANT PROCESS MODEL
Thanks to Shane for sharing this great free resource.
Yes, free. No registration, no 30 day trial, no salesman will call. Enjoy! If you find it useful please share the link and don’t forget to mention #Back2ITSM.
