In Episode 10 of the podcast Barclay Rae discusses the Self Service and automation with Simon Kent, Chief Innovation Officer at Sollertis Limited, Doug Tedder, ITSM Consultant at Tedder Consulting LLC and Eddie Vidal, Manager of the UMIT Service Desk at the University of Miami.
Topics include:
- What is self service?
- The disconnect between domestic self service and ITSM self service
- Self service beyond IT
- Customer experience
- Keeping up with demand
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