We have the following technology reviews scheduled for publication before the end of 2013 on The ITSM Review:
Service Catalogue
- By Barclay Rae, Completed, to be published soon.
- See ‘Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue‘ and
- ‘Barclay Rae: Assessment Criteria for Service Catalogue‘
Knowledge Management
- By Barclay Rae, In Progress now
- See Quick Guide to Knowledge Management Tool Selection
Integrations
- Tools and technology that facilitate ITSM processes – By Ros Satar
- Invites being sent now, contact us to participate
Managed Service Providers
- By Barclay Rae
- Scheduled for later in 2013
Change, Config and Release
- by Ros Satar, pencilled in for early 2014
- If you have any questions or suggestions about who should participate in these reviews please give us a shout.
Futures
We’re currently planning our review calendar for 2014 and very open to your suggestions. Current ideas include Game mechanics on the service desk, Pure play SaaS ITSM, use of ITSM tech for non-IT, Social IT & codeless ITSM.
Don’t be shy, let us know what you want to see! 🙂
Thanks, Martin
