In the run up to the official go live of the joint venture between the Cabinet Office and Capita in January 2014, AXELOS CEO Peter Hepworth and team have been busy attending conferences and workshops gaining community feedback to help shape and guide the future of ITIL.
Ahead of itSMF Estonia on the 11th December I chatted to Peter about what AXELOS have planned for 2014 and how you can get involved.
Your 12-month strategy roadmap has just been announced. Is there anything that you personally are particularly excited about?
Having a clear roadmap is a very exciting prospect. It’s hugely important to us to progress ITIL in the right direction and so the debate and improvement ideas that have been put forward by the community have been listened to very carefully.
The good news is that what we’ve been hearing from the workshops has validated for us that we are on the right course.
When will the Axelos website be up and running?
Official go live is 1st January 2014 which is when the initial website will go live. We will developing a full service portal during 2014.
How do you feel about ITIL Foundation being compared to the driving test: You don’t learn to drive to pass your test, you pass your test to learn to drive and then forget most of what your driving instructor taught you as soon as you leave the test centre?
The ongoing success of ITIL would suggest that many companies find a way to make the framework fit very well into their company and keep it relevant. I hope that in the future more companies and practitioners will be willing to share their experiences with others so that the wider community can learn from these successes.
ITIL is big here in the UK but there have been comments by practitioners in other countries who seem bemused by all the fuss over something that barely reaches their radar ordinarily. What, if any, plans do you have to increase the reach of ITIL?
I am attending conferences in the USA, Japan, Australia and Germany, and obviously Estonia in the next few weeks and we are currently translating ITIL into new languages. As well as translating we are also concentrating on making the content more culturally relevant and localised however ITIL is already very strong in many territories.
The ITIL Foundation app was recently released on iTunes, are there any plans to extend the platforms it is available on?
Yes. At the moment we are in test and learn mode and then we will start thinking about extending to Android and Windows devices and other translations. The feedback we have received so far has been very positive and we’d like to thank everyone that has been involved in testing.
What are you most looking forward to at itSMF Estonia?
As with the other conferences I have attended the bit I look forward to the most is the debate and improvement ideas that come direct from the community.
To find out more about the itSMF Estonia Conference visit its website.