Roll up, roll up! It’s one of the biggest events in the UK ITSM calendar next week as it’s the annual itSMF UK conference! We are proud to be media partners so here is a preview of coming attractions!
There are 4 tracks for the conference:
Track 1: Change & Collaboration
Track 2: Cloud & Service Integration
Track 3: People & Skills
Track 4: Service Culture & Customer Experience
Introducing this year’s keynote speaker: Simon Wheatcroft
The event will be opened by Simon Wheatcroft, who will start this year’s programme with his inspirational story. Simon lost his sight at 17 and began a journey of adapting technology to achieve the impossible. Through the aid of a smartphone and the feeling underfoot Simon learnt to run solo outdoors and ran his first ever race 7 months later – a 100 mile road race.
Run over an afternoon, starting over an informal lunch, we invite you to join us for an independent Service Integration and Management (SIAM) skills workshop that will discuss the very latest skills requirements for ITSM professionals and an opportunity to network with peers.
You’ll learn of SIAM best practice from both expert speakers and your industry peers, key topics include:
When is SIAM suitable?
How do you build a SIAM practice?
How do you sell the concept to senior management?
How to tell when SIAM is not working and how to address key failings?