Top 25 ITSM Pundits by Klout [August 2012 Update]

ITSM Pundits Leading the Industry

The list below contains my view on the key influencers, practitioners and personalities from the ITSM industry ranked by Klout (a measure of online influence)

Top 25 ITSM Pundits by Klout

  1. Stephen Mann 64
  2. Chris Dancy 63
  3. Jarod Greene 62
  4. Aprill Allen 62
  5. Karren Ferris 61
  6. Patrick Bolger 61
  7. Tristan Boot 61
  8. Brian Hollandsworth 60
  9. Roy Atkinson 60
  10. Rob England 60
  11. William Goddard 59
  12. Kathryn Howard 58
  13. Simone Jo Moore 58
  14. Chris Matchett 58
  15. Aale Roos 56
  16. Adam Mason 56
  17. Arlen Vartazarian 56
  18. Bradley Busch 55
  19. Tobias Nyberg 54
  20. Stuart Rance 54
  21. Barclay Rae 54
  22. Peter Lijnse 53
  23. Simon Morris 52
  24. Dan Kane 52
  25. Matthew Burrows 51

To learn more and follow these pundits please refer to this list.


  • Lots more competition, lots more new faces, great to see more end user organizations represented.
  • This update is much more representative of the activity of the ITSM market as a whole – on and offline.
  • New top dog Stephen Mann (‘everyones favourite ITSM Analyst’) displaces Chris Dancy, who should be credited for belligerently leading the way in our online education.
  • ‘A rising tide lifts all boats’ – In only a few short months everyone seems to have improved. You need a Klout score of at least 50 to get on the top 25. The previous threshold for the Top 10 in January 2012 was 40.


  • My Top 25 Pundits is built from this list based on the Klout score today (You can view the Klout score for lots of people at once by viewing your lists from within the free version of Hootsuite)
  • The previous update from January 2012 can be found here.
  • See also ‘Punditry and Getting Started in ITSM
  • If you think someone else should be on this list please contact me.

Punditry and Getting Started in ITSM

I have found Twitter to be a great source of information and updates on the ITSM industry.

As a newcomer I have found it useful to listen in on the pundits as they share expertise and opinion. There is the usual bellyaching about the finer points of ITIL, but generally it is a good source of news, humour and insight.

You don’t necessarily need to join the conversation. It is quite easy to set yourself up with a twitter account, follow the people that interest you and put yourself in ‘listen only mode’ from the comfort of your mobile device.

To help fellow newcomers looking to explore the industry I’ve compiled a list of ITSM pundits and ranked them by Klout.

The ITSM Review – Top 10 Pundits by Klout

Klout is a measure of online influence. It is by no means exhaustive but it indicates that, generally speaking, ‘the crowd’ appreciates the updates from those individuals with a higher score.

If you would like to make any recommendations for alternative pundits or changes please contact me.

Other Useful Resources