Episode 2 of The ITSM Review Podcast!
Hosted by Barclay Rae and Rebecca Beach.
Special Guest: Stuart Rance from Optimal Service Management
ITSM Industry News
- HDI
- ‘Hot Tables’ at SITS 29th – 30th April, London
- ITSM Social Gathering 30th April London
- Knowledge ’14 April 27 – May 1, San Franscisco
- Tools Market news including Free ServiceDesk from Manage Engine. New Release from Sysaid
- Problem Management
- “The most positive news from Axelos so far”
- Top 100 CIOs
- Introduction to Stuart Rance, life after HP
CSI
- Most problem management is CSI
- CSI – source of the biggest ROI
- Metrics for change management, Real meaningful metrics for CSI
- Stuart Rance – Balanced Scorecard Approach
- 1. What does it look like for the customer?
- 2. How well are my internal processes running?
- 3. What do the finances look like?
- 4. What am I doing to learn and improve?
- Taking Service Forward
Our next Podcast is scheduled to be recorded at SITS14.
If you have industry news to share ahead of our next podcast please give me a shout.
Thanks to our friends at ManageEngine for sponsoring this podcast.
ITAM Review and ITSM Review Feeds
