I was lucky enough to speak to Chris Pope, senior director of strategy at ServiceNow, ahead of Knowledge 16, ServiceNow ’s flagship event in Las Vegas. Chris talked about the future of ITSM, the ten-year anniversary of the Knowledge Conference and the importance of celebrating new customers with cake!
You can listen to the podcast on SoundCloud:
Are you planning to go to Knowledge 16? Let us know in the comments!
I spoke to conference rockstars David Crouch and John Gilmore about life, the universe, ITIL, Agile and DevOps!
David’s session is: ‘The pros and cons of adhering to a single best practice framework – tales from the trenches‘ and John’s session is about integrating SDLC, DevOps & ITSM so between the two of them, there was a wealth of experience on the line.
Some of the things we talked about were traditional versus Agile approaches, closed loop models and how ITIL has evolved over time.
In Episode 9 of the podcast, SLM and the Currency of Business, Barclay Rae and myself discuss Service Level Management with Clive Davey, IT Service Level Manager at a leading financial institution in the UK.
The ITSM Review are holding a series of seminars this year headed by ITSM superstar Barclay Rae. We will be starting in March with Transforming User Experience – Enterprise Service Management & Self Service. For more information click here
This podcast was recorded at the end of October 2014.
Episode 7 is the first in a series of crossover podcasts between The ITSM Review and The ITAM Review. Co-hosted by analysts Rebecca Beach and David Foxen, ITSM versus ITAM includes guests from each side of the divide: