The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition.
The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations.
After each round, the audience discussed and voted which approach they preferred.
Presenters were as follows:
Release Management
- Agile – Matt Hoey
- Traditional – Sue Cater
Service Catalogue
- Agile – Patrick Bolger
- Traditional – Vawns Murphy
Early Life Support
- Agile – Jon Morley
- Traditional – Peter Mills
The final scores were as follows:
As you can see in the table above, the audience favoured Matt’s approach to release management but were on the fence for both Service Catalogue and Early Life Support.
My key takeaway from the session was that most folks were keen to explore new innovative approaches as long as the key benefits were adopted from traditional methods.
Two Speed Transition – 5 minute Video Summary
For further information on the Service Transition SIG please visit www.itsmf.co.uk
